TyT provides advanced contact center solutions and strategic business intelligence to our partners, through our talented and skilled team of agents in Mexico, allowing us to help our partners increase customer retention, sales, and increase market share. With more than 10 years’ experience, we specialize in quality bilingual calls, technical support, and helping companies expand into the ever-expanding Hispanic market.
Our agents are fluent in both Spanish and English for clear communication in both languages
70% of our agents lived in the US and bring a strong understanding of the culture including slang and other cultural references.
We are available to assist your customers every hour of the day and every day of the year
We can increase or decrease your seat count depending on seasonality and other factors
We recruit and employ top-notch agents who love what they do. Our turnover rate is one of the lowest in our industry!
Our centers are located close to the US making it easy to work in a similar time zone and convenient for making quick trips to the contact centers
We meet the payment card industry and data security standards
With 6 locations, TyT has the diversity needed to keep operations open if the unexpected happens
We assist you in handling inquiries and complaints, promoting products and providing advice, improving customer experience and operational efficiency.
We ensure a scalable customer experience framework to provide customers with personalized and secure services.
Handling technical inquiries, coordinating installations and repairs, as well as promoting additional services.
To meet customer expectations, we deliver unified and consistent experiences that bring value to customers and reduce friction at every stage.
Providing information about their policies, assistance and promoting renewal and improving profitability and customer service.
Improved functions in all services. We adopted a strategy and drove growth in payment processing and account maintenance.
Scheduling services, managing vehicle inquiries and details, test drive appointments, promoting the sale and improving customer satisfaction.
We help automotive companies evolve their customer service framework by enhancing digital and human touchpoints with next-generation capabilities.
We facilitate your interaction with citizens, information about services, improving efficiency and citizen satisfaction.We analyze behavior in the delivery of successful service experiences to customers.
We drive a people-centered operation making a significant difference in profitability and sustainability.
Managing product inquiries, returns, as well as encouraging additional sales by improving the shopping experience and increasing sales.
Delivering engaging data-driven journeys. We prepare your business for the future through greater agility. We establish a management system tailored to your needs. We drive the quest to expand profitability and e-commerce transformation.
We help you in scheduling appointments and medical consultations, information about your services, and improving patient care.
We help shape the patient and provider experience through a combination of omnichannel seamlessness, compassionate agents and data-driven automation.
We bring together innovation, knowledge and human capital, driving focus on patient care.
Providing support on technical queries, hardware and software issues, driving additional sales and improving the end-user experience.
We generate understanding of the customer journey through digital channels.
We have extensive access to customer data and a digital-first approach that enables them to quickly adapt to changing customer demands by leveraging digital channels that leverage meaningful human connections.
We solve delivery problems, manage complaints and promote special offers, improving your operational efficiency and boosting sales.
We support service mobility and connectivity. We add value to consumers’ experiences by seamlessly integrating them with their needs. We create customer-centric strategies, supported by technology and trained agents, achieving loyalty.
